Welcome to vergesole.com.
We are committed to providing every customer with a satisfying shopping experience. If you are not satisfied with the items you have received, you may request a return or refund in accordance with the policy outlined below.
- Return Request Period
Customers may submit a return request within 30 days of receiving their items.
Requests submitted after this specified period may not be accepted. - Conditions for Returnable Items
To ensure a smooth return process, items must meet the following conditions:
Items must be unworn, unused, and undamaged.
Items must remain in their original condition and packaging.
Shoe boxes, hang tags, and accessories must be intact.
Items must be free of obvious stains, signs of wear, or odors.
Valid order information or proof of purchase must be provided.
If an item does not meet the above conditions, we reserve the right to refuse the return request. - Non-Returnable Items
Returns are generally not accepted in the following cases:
Items damaged by human error.
Items that show clear signs of use.
Items damaged due to personal mishandling. - Product Issues and Order Errors
If you receive items falling under any of the following categories, please contact us as soon as possible after receipt:
Damaged items.
Incorrect items shipped.
Missing items.
Items with obvious quality defects.
Please provide your order number and relevant photographs; we will assist you in resolving the issue as quickly as possible. - Return Address
Address: 16, Rue Eugène Ruppert, 2453 Luxembourg - Refund Process
Once we have received and inspected the returned items, we will notify you of the outcome of our refund review.
If the refund is approved:
The refund will be issued to your original payment method.
Processing typically takes 5–10 business days.
Your bank or payment institution may require additional time to process the transaction.
If you do not receive your refund within a reasonable timeframe, please contact your bank or payment platform first. - Shipping Costs
Returns for Non-Quality Issues
For returns initiated due to personal reasons (e.g., incorrect size, dislike of color, etc.):
The return shipping cost is typically borne by the customer.
The original shipping fee is generally non-refundable.
Returns for Quality Issues or Shipping Errors
If a return is required due to product quality defects or an error on our part during shipping:
vergesole.com will cover reasonable return shipping costs.
We can offer a replacement shipment, an exchange, or a refund. - Exchange Policy
We currently offer exchange services for select items. If you need to exchange an item for a different size or style, please contact Customer Service first to confirm stock availability. - Order Cancellation
Once an order is submitted, we process and ship it as quickly as possible.
If you need to cancel an order, please contact us immediately.
Orders that have not yet been shipped may be cancelled upon request.
Orders that have already been shipped cannot be cancelled directly but may be processed in accordance with our Return Policy.
Thank you for your support and trust in vergesole.com.