Welcome to vergesole.com.
The following information outlines our procedures regarding order processing, shipping, and related logistics for purchases made on this website.
- Shipping Coverage
Currently, vergesole.com primarily provides shipping services to the European region.
We are committed to providing our customers with a secure, reliable, and efficient logistics experience.
Delivery times for certain remote areas may be slightly longer. - Order Processing Time
Under normal circumstances:
Order Processing Time: 1–3 business days.
Orders are not processed on weekends or European public holidays.
Once payment for an order is completed and verified, it will enter the shipping process.
During promotional events, peak seasons, or inventory adjustments, processing times may be extended accordingly. - Shipping Time
Estimated Delivery Times for Europe:
Standard Shipping: 5–12 business days.
Actual delivery times may vary due to the following factors:
Weather conditions
Logistics peaks during holidays
Delays by logistics service providers
Incomplete address information
Special force majeure circumstances - Shipping Fees
Specific shipping costs will vary depending on the order weight, destination, and the selected shipping method. You can view an estimate of the shipping costs during the checkout process. - Order Tracking
Once your order has been shipped, you will typically receive a notification email containing your logistics tracking information.
You can use the tracking information provided in the email to check the delivery status of your order.
If you do not receive this notification, please contact our customer service team. - Address Entry Guidelines
Please ensure that you provide:
The correct recipient name
A complete delivery address
A valid contact phone number
The correct postal code
Customers may be held responsible for any liabilities or additional costs incurred due to delivery failures resulting from incorrect addresses, incomplete information, or the inability to contact the recipient. - Delivery Issues
Please contact us immediately if any of the following situations occur:
The package tracking status has not updated for an extended period
Damaged items received
Lost items
Incorrect items received
Missing items from the package
Please provide the following information whenever possible:
Your Order Number
Photos of the item(s)
Photos of the outer packaging
We will assist you in resolving the issue as soon as possible. - Return Address
Please Note:
Do not return any items without prior confirmation from our customer service team.
Once your return request has been approved, we will provide you with the specific return address and detailed return instructions via email. The default contact information for returns is as follows:
Company: DSW Shoe Warehouse, Sàrl
Address: 16, Rue Eugène Ruppert, 2453 Luxembourg
Email: shoe@vergesole.com
Phone: 352 525210540
Please do not return packages directly without prior authorization, as this may affect the processing of your refund.
Thank you for choosing vergesole.com.